Resolve workplace requests in minutes

The core function of work order software (also called request management or CMMS software) is to facilitate a structured and efficient workflow for managing maintenance requests within an office. This includes everything from routine preventive maintenance to unexpected repairs. Companies use technology to manage and track work orders efficiently to ensure minimal disruption to daily operations, a smoother work order process, and optimal use of facility resources​. Facility managers can also use this technology to measure job performance and team effectiveness in resolving facility requests.

Request management systems are designed for ease of use for facility managers and employees. With intuitive interfaces, employees can easily submit and track facility requests in mobile ticketing systems, also known as a Computerized Maintenance Management System, or CMMS. Within these systems, Facility Managers view dashboards that centralize facility requests and simplify tasks like scheduling, delegating, and tracking ticket statuses for greater efficiency in work order management. 

Additionally, a CMMS generates valuable data on response times, technician performance, and cost analysis to support strategic decision-making and help facility managers identify trends, forecast needs, and allocate resources more effectively.

Using a central place to manage facility requests improves asset management and reduces employee downtime due to facility or equipment issues.

Work order management software systems like OfficeSpace offer key features like streamlined request submissions for quick logging and tracking, centralized communication including automated status notifications and comments to track outcomes and measure satisfaction, integrations with familiar tools like Slack, and reporting dashboards with real-time and trend data for better decision-making.

Any organization with offices can benefit from having a streamlined way to handle maintenance management and scheduling. Whether the office has 200 or 10,000 employees, a good work order management system can make everyone’s lives easier when it comes to maintenance scheduling and work requests.